Terms and Conditions

Welcome to medaglow.com. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our clinical skincare and haircare formulations. By accessing our site, you agree to be bound by these Terms.

1. General Conditions

MedaGlow is a science-led beauty brand. While our branding utilizes a clinical, "pharma-style" aesthetic, our products are cosmetic and treatment-based. They are not intended to replace professional medical advice or prescription drugs. We reserve the right to refuse service to anyone for any reason at any time.

2. The MedaGlow Ingredient Guarantee

We stand by the scientific integrity of our formulations.

  • The Guarantee: If a product is lab-tested and found to lack an ingredient explicitly listed on our "pharma-style" labeling, we offer a 100% Cash-Back Guarantee.

  • Formulations: Our products utilize high-standard ingredients developed in collaboration with international laboratories (including Korean and German specialists).

3. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For orders within Pakistan, please ensure your delivery address is accessible by Leopard Courier or our designated local logistics partners.

4. Products and Pricing

  • Clinical Focus: Products are categorized into Skin Care, Hair Care, and Treatment Deals (e.g., Clarifii Anti Acne Serum, PentaGen Hair Serum).

  • Modifications: We reserve the right to modify prices or discontinue products without notice.

  • Colors & Visuals: We strive to display our professional "lab-based" photography accurately; however, we cannot guarantee that your device’s display of any color will be 100% accurate.

5. Shipping and Delivery (Pakistan)

  • Processing: Orders are typically processed within 24–48 hours.

  • Fulfillment: We utilize reliable local couriers for nationwide delivery. MedaGlow is not responsible for delays caused by the courier service, though we will assist in tracking and resolution.

6. User Comments and Feedback

If you send specific creative ideas, suggestions, or lab-result inquiries, you agree that we may, at any time, edit, copy, and distribute them in any medium. We are under no obligation to maintain comments in confidence or pay compensation for them.

7. Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site or its content:

  • For any unlawful purpose.

  • To infringe upon our intellectual property (including MedaGlow’s unique pharma-style branding and clinical imagery).

  • To upload or transmit viruses or any other type of malicious code.

8. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.